Tickets & Follow-ups API

Manage support tickets:

• •GET /tickets — List tickets with filtering by status, priority, assignee
• •POST /tickets — Create a new ticket
• •GET /tickets/:id — Get ticket details with full history
• •PUT /tickets/:id — Update ticket (status, priority, assignee)
• •DELETE /tickets/:id — Close and archive a ticket

**Ticket Statuses:** open, in_progress, waiting, resolved, closed **Priority Levels:** low, medium, high, critical

Add and manage ticket comments:

• •GET /tickets/:id/comments — List all comments on a ticket
• •POST /tickets/:id/comments — Add a comment
• •PUT /tickets/:id/comments/:commentId — Edit a comment
• •DELETE /tickets/:id/comments/:commentId — Delete a comment

Comments support markdown formatting and file attachments.

Schedule and manage follow-ups:

• •GET /followups — List follow-ups with date range and status filters
• •POST /followups — Schedule a new follow-up
• •PUT /followups/:id — Update follow-up details or mark as completed
• •DELETE /followups/:id — Cancel a scheduled follow-up

**Required fields for creation:** leadId or clientId, scheduledDate, type (call, email, meeting)