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Drive agent productivity, streamline shift management, and gain real-time visibility into your BPO operations. Purpose-built workforce management for contact centers that demand peak performance around the clock.
Real-Time Agent Monitoring Dashboards
Get a live view of your entire contact center operations from a single dashboard. Track Nexus shows agent availability, active calls, idle time, and break status in real time. Supervisors can instantly identify bottlenecks, reassign resources, and ensure SLA targets are met across all shifts and locations.
Shift & Attendance Management
Manage complex multi-shift operations with automated scheduling, attendance tracking, and overtime calculations. Track Nexus handles rotating shifts, split schedules, and holiday rosters with ease. Reduce absenteeism with real-time alerts and ensure optimal staffing levels around the clock.
Screen Recording & Quality Assurance
Enhance quality auditing with intelligent screen recording that captures agent interactions for review. Track Nexus enables supervisors to audit workflows, verify compliance, and identify training opportunities. Improve customer satisfaction by ensuring every interaction meets your quality standards.
Agent Performance Scorecards
Measure and compare agent productivity with comprehensive scorecards that track key performance indicators. Monitor metrics like average handle time, first-call resolution, productivity scores, and adherence rates. Use data-driven insights to reward top performers and coach those who need improvement.
Everything BPO operations need for peak agent performance
Monitor agent availability, call status, and break time in real time.
Create and manage rotating shifts with intelligent scheduling tools.
Complete screen recordings and activity logs for compliance audits.
Track service level agreements and get alerts before targets are missed.
Automatically identify and reduce unproductive idle periods.
Manage multiple BPO locations and teams from a unified platform.
Boost agent efficiency and streamline operations — try it free for 14 days.