Common Issues

Common login problems and solutions:

• •Forgotten Password — Use the "Forgot Password" link on the login page to reset your password via email
• •OTP Not Received — Check your spam folder, ensure your email is registered, and wait 60 seconds before requesting a new code
• •Account Locked — Accounts are temporarily locked after 5 failed login attempts. Wait 15 minutes or contact support
• •SSO Issues — Ensure your organization's SSO provider is properly configured

Resolve time tracking problems:

• •Timer Not Starting — Ensure you have an active project selected and your browser allows notifications
• •Missing Time Entries — Check if entries were saved in a different time zone or date
• •Desktop App Not Tracking — Update to the latest version and check firewall permissions
• •Idle Time Not Detected — Adjust idle detection sensitivity in Settings → Tracking

Fix synchronization problems:

• •Data Not Syncing — Check your internet connection and try refreshing the page
• •Integration Errors — Verify API keys and permissions for connected services
• •Calendar Sync — Re-authorize the calendar connection if events are not importing
• •Slack Notifications — Reinstall the Slack app if notifications stop working