Contact Support
Our support team is here to help. Learn how to reach us and get the fastest resolution for your issues.
3 sections5 min read
Support Channels
Reach our support team through multiple channels:
- •Email — support@tracknexus.in (response within 24 hours)
- •Live Chat — Available on the website during business hours (Mon-Fri, 9 AM - 6 PM IST)
- •Help Center — Browse articles and guides at tracknexus.in/resources/help-center
- •Phone — Available for Enterprise plan customers
Submitting a Support Request
Help us help you faster by including:
- •Description — Clearly describe the issue you're experiencing
- •Steps to Reproduce — List the steps that lead to the issue
- •Screenshots — Attach screenshots showing the problem
- •Browser/OS — Specify your browser version and operating system
- •Account Details — Your email address and organization name
Response Times
Expected response times by plan:
- •Free Plan — Within 48 business hours
- •Professional Plan — Within 24 business hours
- •Enterprise Plan — Within 4 business hours (priority support)
Critical issues affecting multiple users are escalated automatically regardless of plan.